Our commitments to serve you as a tourist office
Tourism Quality Label ™
To obtain the Tourisme™ quality mark, your Tourist Office is committed to a quality approach in accordance with the National Quality Commitments, which represent the essential requirements for your satisfaction based on a quality reference system.
In order to meet your needs, we are therefore at your disposal.
Share your satisfaction with us by completing the questionnaire.
Thanks to the systematic analysis of the satisfaction surveys and complaints that we collect throughout the year, we are improving our services to meet your expectations even better.
Quality of reception and services, professionalism, enhancement of local resources are among the essential values of the brand.
To find out more about our commitment to the Qualité Tourisme brand, visit our Quality blog.
Classified in CATEGORY I, the Ténarèze Tourist Office is committed to :
Provide you with an easily accessible, pleasant and well-equipped reception and information area.
Facilitate your steps
Inform you free of charge about the local tourist offer and provide you with tourist maps, plans and guides on paper, updated annually.
Offer you free access to wifi
Be open at least 305 days a year, including Saturdays and Sundays.
Answer your mail all year round
Provide a permanent reception service staffed by staff who speak at least two foreign languages and give you access to its dedicated trilingual website.
Post emergency telephone numbers outside the building.
You will be able to consult the availability of classified accommodation.
Dealing with your complaints and measuring your satisfaction
Respect the requirements of the Quality Tourism brand
To guarantee the reliability and timeliness of information on the local tourist offer